Customer Satisfaction Survey 2004
Callon Dietz Inc.

Continuous improvement is a commitment we make to you, and to ourselves. Our ISO 9000-2000 certification is one of the many ways we validate our processes to ensure quality outputs. In order to quantitatively assess our progress, we require your support in completing the following survey.
We believe that our customers are looking for the following five values from their suppliers.
Please rank these values from 1 to 5 in order of importance to you:
(1 being the least important and 5 being the most important)
Product Quality 1 2 3 4 5
Experience 1 2 3 4 5
Price 1 2 3 4 5
Access 1 2 3 4 5
Service 1 2 3 4 5

 

 

Considering your priorities, how does Callon Dietz measure up ?
(1=rarely meets expectations 2=Uusually meets expectations 3=Always meets expectations)
Product Quality 1 2 3
Experience 1 2 3
Price 1 2 3
Access 1 2 3
Service 1 2 3


 

Considering our competitors, how would you compare Callon Dietz on each of the following values ?
(1=Not as good 2=About the same 3= Better)

Product Quality 1 2 3
Experience 1 2 3
Price 1 2 3
Access 1 2 3
Service 1 2 3


 
If there are any other values you use in evaluating your suppliers, what are they ?
If Callon Dietz accepted credit cards, would you use this payment option ?

Additional Comments:

Thank You for taking the time to complete this survey !

Responses are anonymous, however please feel free to call:
Terry Dietz at 519-673-0220 if you have any questions.